One-on-One Consultation
Need more personalized help than Skinthesis can provide? Let's talk. Whether you need help with a singularly difficult client, or simply getting your systems in place to give the best CX possible.
Book by the hour, focused on addressing exactly what your sticking points are, no memberships, no long-term commitment.
Client Management Bootcamp
Feeling dread when you see the client roster for the day? Has client behavior gotten a little out of control? Have policies but don't enforce them? This is the session for you.
Everything you need to get back on track!
The Full CX Audit
This option is great for Spa/Skin Care clinic owners, whether you’re solo or have a team, and need to address systemic issues both with client experience and management.
We’ll comb over every detail and get your business back on track. This takes place over 4-6 weeks, allowing time for implementation, questions, and adjustments. I’ll be there every step of the way.
The Esthetician’s Guide to Mastering Client Experience and Management.
Discover the path to revolutionizing your Esthetics practice with Skinthesis. This essential read offers tips, tricks, and scripts on mastering the balance between an amazing client experience and effective client management. A blend of tough love, professional insights, and relatable experiences, it offers strategies you can start implementing today. Whether you’re a seasoned expert or just starting out, Skinthesis is your guide for transforming routine appointments into memorable experiences, preventing bad client behavior, and building a thriving practice that stands out in today’s competitive market.
Events & Media
Tailored Consulting Solutions for Your Esthetic Practice
Ready to love your practice again? Personalized consulting options with Jill.
FOCUSED
One-on-One Consultation
Need more personalized help than Skinthesis can provide? Let's talk. Whether you need help with a singularly difficult client, or simply getting your systems in place to give the best CX possible.
Book by the hour, focused on addressing exactly what your sticking points are, no memberships, no long-term commitment.
What do you get?
A pre-meeting written consultation where I gather all the pertinent info to make the most of our time.
A one-hour meeting, where we discuss your goals, your personalized solutions, and your action plan.
A post-meeting written follow-up, with a recap of what we covered and your itemized action plan.
$300.
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MOST POPULAR
Client Management Bootcamp
Feeling dread when you see the client roster for the day? Has client behavior gotten a little out of control? Have policies but don't enforce them? This is the session for you.
✓⃝
Everything you need to get back on track.
What’s Included:
A pre-meeting written consultation where I gather all the pertinent info to make the most of our personalized bootcamp.
✓⃝
A 90-minute online session. 60 minutes for a personalized “bootcamp”, and 30 minutes for Q&A with you and your team.
✓⃝
We’ll discuss your goals, break down preventative steps, work through the appropriate scripts, and address any questions.
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A post-meeting written follow-up, with a recap of what we covered and your itemized action plan.
Post Bootcamp follow-up where I’ll check in and check on you! (In case you need a nudge in the accountability department!)
$550.
COMPLETE SOLUTION
The Full CX
Audit
This option is great for Spa/Skin Care clinic owners, whether you're solo or have a team, and need to address systemic issues both with client experience and management.
We’ll comb over every detail and get your business back on track. This takes place over 4-6 weeks, allowing time for implementation, questions, and adjustments. I’ll be there every step of the way.
What’s Included:
✓⃝
In-depth intake form, gathering all the info about your business and where you’re struggling with CX and client management
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Full audit of your booking and onboarding processes, including intake and informed consent documents.
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Full audit of post-treatment communications and follow-up.
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Full audit of current policies, communications, and enforcement
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3 60-minute meetings where we’ll discuss my personalized recommendations and give “homework” concerning your business’s:
✓⃝
Option to add team/reception training on intake CX procedures for an additional fee
✓⃝
Detailed action plan for each section, including scripts.
✓⃝
30-minute follow-up call post audit 2 months after completion, where I check in and check on you! (In case you need a nudge in the accountability department!)
$2000.
The reviews are in:
From new practitioners to seasoned professionals—see why Skinthesis is making a difference.
Elevate Your Esthetic Practice with Expert Training
Join Jill Jodar, L.E., author of "Skinthesis: The Esthetician’s Guide to Mastering Client Experience and Management," for an immersive learning experience designed to transform your esthetic practice. Whether you are new to the industry or a seasoned professional, Jill’s classes offer invaluable insights and practical skills to enhance every client’s experience and fine tune your management strategies.
Why Choose Jill's Classes?
Get on the List!
Enhance your skills, improve your client relationships, and grow your esthetic practice. Be the first to know when class registration opens!
Guest Speaking Engagements for Esthetic Schools
Elevate Your Students’ Education with Expert Insights on Client Experience and Client Management
Are you looking to provide your students with a comprehensive education that goes beyond the standard curriculum? I offer guest speaking engagements specifically designed for future esthetic professionals, focusing on the critical yet often overlooked aspects of client experience and client management. While the standard curriculum equips students with essential technical skills, mastering client interaction and management is crucial for long-term success in the esthetics industry.
What I Offer
During my guest lectures, I cover key topics that are indispensable for newly licensed estheticians, including:
Why It’s Important
Client experience and management are integral to the advancement and success of any esthetician. These skills help in building a loyal clientele, enhancing customer satisfaction, and creating a professional environment that fosters trust and respect.
Customized to Your Needs
My sessions can be tailored to fit within your existing class schedule and can include a Q&A segment to address specific questions from students. I am passionate about elevating the standards of our industry and empowering future estheticians to excel in their careers.
About the Author/Founder
Jill Jodar is a licensed esthetician, the owner of Jill Jodar Advanced Skin Care, and the founder of Synthesis CX Consulting. With 26 years of experience in the treatment room, she has worked in nearly every sector of the personal care service industry: a corporate-run spa, an independent salon & spa, a renter in a skin care clinic, a collective of independent wellness practitioners, and ultimately, her private practice in Union Square, San Francisco. Before receiving her Esthetician license in 1999, she received a BA with distinction from the University of Wisconsin, Madison, where she also attended graduate school focusing on communicative disorders. Jill lives in San Francisco with her husband Joel, and their dog, (the Supervisor) Olive.
©2025 Synthesis CX Consulting
©2025 Synthesis CX Consulting
